Wipro Off Campus Jobs 2022 for Freshers as Associate in Mumbai

Wipro Off Campus Jobs 2022 for Freshers as Associate in Mumbai.

Wipro Off Campus Jobs 2022 | Wipro hiring Fresher and Experienced candidates. It is the Best opportunity for Bachelor’s and Master’s Degree holders to become a part of a well-Reputed company.

Wipro is hiring candidates as Associate. The company announces a recruitment drive in Mumbai location.

Applying candidates are requested to read all the necessary information regarding employment, before applying. The candidate should read the eligibility criteria before applying for the job. Excellent job opportunity for Freshers and Experienced candidates.

About Wipro:

Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. The Fortune India 500 ranks it the 29th largest Indian company by total revenue. It is also ranked the 9th largest employer in India with over 221,000 employees

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Wipro Off Campus Jobs 2022 – Information Details

Company Name: Wipro

Designation: Associate

Job Location: Mumbai

Salary: Best in Industry

Eligibility Criteria for Wipro

Degree Needed: B.E./B.Tech.

Experience: Freshers

Passout Batch: 2022

Category: IT Jobs

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How to apply for Wipro Off Campus Jobs

Interested and eligible candidates can apply to the Wipro Recruitment 2022 through the given below link.

Wipro Off Campus Jobs 2022 Apply Link:Check Here

Jobs By Location And Passout Year:

Bangalore Pune Hyderabad
Chennai Mumbai Delhi
Coimbatore Nagpur Noida
Gurgaon Pan India Other cities
Off Campus Freshers Free courses
2017 Batch 2018 Batch 2019 Batch
2020 Batch 2021 Batch 2022 Batch

Must Read: 500+ Latest TCS NQT Programming Questions and Answers

Job Description

Role Purpose

The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.

Do

  1. Support process by managing transactions as per requiredquality standards
    1. Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
    2. Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
    3. Update own availability in the RAVE system to ensureproductivity of the process
    4. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
    5. Follow standard processes and procedures to resolve all clientqueries
    6. Resolve client queries as per the SLA’s defined in thecontract
    7. Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
    8. Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
    9. Document and analyze call logs to spot most occurring trends toprevent future problems
    10. Maintain and update self-help documents for customers to speedup resolution time
    11. Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
    12. Ensure all product information and disclosures are given toclients before and after the call/email requests
    13. Avoids legal challenges by complying with service agreements
  1. Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries
    1. Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
    2. Assist clients with navigating around product menus andfacilitate better understanding of product features
    3. Troubleshoot all client queries in a user-friendly, courteousand professional manner
    4. Maintain logs and records of all customer queries as per thestandard procedures and guidelines
    5. Accurately process and record all incoming call and email usingthe designated tracking software
    6. Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
    7. Organize ideas and effectively communicate oral messagesappropriate to listeners and situations
    8. Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs
  1. Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client
    1. Undertake product trainings to stay current with productfeatures, changes and updates
    2. Enroll in product specific and any other trainings per clientrequirements/recommendations
    3. Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client
    4. Update job knowledge by participating in self learningopportunities and maintaining personal networks

Must Read: 1000+ Latest TCS NQT Aptitude Questions and Answers

Wipro recruitment process

  • Online Aptitude Test
  • Technical Round
  • HR Round

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