Wipro Off Campus Jobs 2022 for Freshers as Associate in Mumbai.
Wipro Off Campus Jobs 2022 | Wipro hiring Fresher and Experienced candidates. It is the Best opportunity for Bachelor’s and Master’s Degree holders to become a part of a well-Reputed company.
Wipro is hiring candidates as Associate. The company announces a recruitment drive in Mumbai location.
Applying candidates are requested to read all the necessary information regarding employment, before applying. The candidate should read the eligibility criteria before applying for the job. Excellent job opportunity for Freshers and Experienced candidates.
About Wipro:
Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. The Fortune India 500 ranks it the 29th largest Indian company by total revenue. It is also ranked the 9th largest employer in India with over 221,000 employees
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Wipro Off Campus Jobs 2022 – Information Details
Company Name: Wipro
Designation: Associate
Job Location: Mumbai
Salary: Best in Industry
Eligibility Criteria for Wipro
Degree Needed: B.E./B.Tech.
Experience: Freshers
Passout Batch: 2022
Category: IT Jobs
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How to apply for Wipro Off Campus Jobs
Interested and eligible candidates can apply to the Wipro Recruitment 2022 through the given below link.
Jobs By Location And Passout Year:
Bangalore | Pune | Hyderabad |
Chennai | Mumbai | Delhi |
Coimbatore | Nagpur | Noida |
Gurgaon | Pan India | Other cities |
Off Campus | Freshers | Free courses |
2017 Batch | 2018 Batch | 2019 Batch |
2020 Batch | 2021 Batch | 2022 Batch |
Must Read: 500+ Latest TCS NQT Programming Questions and Answers
Job Description
Role Purpose
The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.
Do
- Support process by managing transactions as per requiredquality standards
- Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
- Update own availability in the RAVE system to ensureproductivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all clientqueries
- Resolve client queries as per the SLA’s defined in thecontract
- Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
- Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
- Maintain and update self-help documents for customers to speedup resolution time
- Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
- Ensure all product information and disclosures are given toclients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
- Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries
- Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus andfacilitate better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteousand professional manner
- Maintain logs and records of all customer queries as per thestandard procedures and guidelines
- Accurately process and record all incoming call and email usingthe designated tracking software
- Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messagesappropriate to listeners and situations
- Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs
- Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client
- Undertake product trainings to stay current with productfeatures, changes and updates
- Enroll in product specific and any other trainings per clientrequirements/recommendations
- Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client
- Update job knowledge by participating in self learningopportunities and maintaining personal networks
Must Read: 1000+ Latest TCS NQT Aptitude Questions and Answers
Wipro recruitment process
- Online Aptitude Test
- Technical Round
- HR Round
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Wipro FAQ
Where is Wipro located?
Wipro’s headquarters is in Bangalore, India and it has operations across North America, Europe, Africa, Latin America and Asia.
What is the address of the registered office of Wipro?
Wipro’s registered office is located at Doddakannelli, Sarjapur Road, Bangalore 560 035, and the telephone number of our registered office is +91-80-2844-0011.
When does Wipro’s financial year end?
Wipro Limited’s financial year ends on March 31.
Who is Wipro’s auditor?
Statutory auditors – Deloitte Haskins & Sells LLP
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