Amdocs Off Campus Jobs 2022 Freshers as TBO Analyst in Pune.
Amdocs Off Campus Jobs 2022 | Amdocs hiring Fresher and Experienced candidates. It is the Best opportunity for Bachelor’s and Master’s Degree holders to become a part of a well-Reputed company.
Amdocs is hiring candidates as TBO Analyst. The company announces a recruitment drive in Pune, IN Location.
Applying candidates are requested to read all the necessary information regarding employment, before applying. The candidate should read the eligibility criteria before applying for the job. Excellent job opportunity for Freshers and Experienced candidates.
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About Amdocs:
The company was founded in 1982 in Israel as an offshoot of Golden Pages, the Israeli phone directory company, which was owned by the Aurec Group headed by Morris Kahn. In 1982, Boaz Dotan became Amdocs’ first President and CEO.
Together with others at Golden Pages, Kahn developed a billing software program for phone directory companies and with Boaz Dotan established a company called Aurec Information & Directory Systems to market this product.
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Amdocs Off Campus Jobs 2022 – Information Details
Company Name: Amdocs
Designation: TBO Analyst
Job Location: Pune
Salary: Best in Industry
Eligibility Criteria for Amdocs
Degree Needed: BSc, BCS, BCA & MSc (CIS & IT streams only)
Experience: Freshers
Passout Batch: 2021
Category: IT Jobs
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Jobs By Location And Passout Year:
Bangalore | Pune | Hyderabad |
Chennai | Mumbai | Delhi |
Coimbatore | Nagpur | Noida |
Gurgaon | Pan India | Other cities |
Off Campus | Freshers | Free courses |
2017 Batch | 2018 Batch | 2019 Batch |
2020 Batch | 2021 Batch | 2022 Batch |
All you need is
- 2021 Batch : BSc, BCS, BCA & MSc (CIS & IT streams only)
- 55% throughout academics, with no gaps or breaks/year down
- Excellent communication skills
- Location – Pune
What will your job look like?
• You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
• You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
• You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
• You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
• You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
• You will update checklists for quality assurance and progress tracking, following standard operating procedures.
• You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
• You will ensure crystal clear communication and documentation as a point of contact.
• You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.
• You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
• You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.
Must Read: 500+ Latest TCS NQT Programming Questions and Answers
Who are we?
If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on Snapchat or send your images on Instagram, you get great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.
Why you will love this job
• You will get to show off your fine-tuned skills for resolving issues and helping the end-user.
• You will be a key member of a global, dynamic and highly collaborative team with various possibilities for personal and professional development.
• You will have the opportunity to work in a multinational environment for the global market leader in its field.
Amdocs recruitment process
- Online Written test
- Group Discussion
- Technical Interview
- HR Interview
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How to apply for Amdocs Off Campus Jobs 2022
Interested and eligible candidates can apply to the Amdocs Recruitment 2022 through the given below link.
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