Tata Communications Off Campus Jobs 2023 Freshers for Jr. Customer Service Executive in Pune.
Tata Communications Off Campus Jobs 2023 | Tata Communications hiring Fresher and Experienced candidates. It is the Best opportunity for Bachelor’s and Master’s Degree holders to become a part of a well-Reputed company.
Tata Communications is hiring candidates as Jr. Customer Service Executive. The company announces a recruitment drive in Pune, IN location.
Applying candidates are requested to read all the necessary information regarding employment, before applying. The candidate should read the eligibility criteria before applying for the job. Excellent job opportunity for Freshers and Experienced candidates.
About Tata Communications:
TThe Company enables the digital transformation of enterprises globally, including 300 of the Fortune 500 – unlocking opportunities for businesses by enabling borderless growth, boosting product innovation and customer experience, improving productivity and efficiency, building agility and managing risk.
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Tata Communications Off Campus Jobs 2023 – Information Details
Company Name: Tata Communications
Job Position: Jr. Customer Service Executive
Job Location: Pune
Eligibility Criteria for Tata Communications
Degree Needed: B.E, B.Tech, M.E, M.Tech
Passout Batch: 2023
Position: Full Time
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Knowledge / Skills
- Ensure efficient and effective technical customer service as per SLAs.
- Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues.
- Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability.
- This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades and repairs for IP, Transport, Voice and Mobility, WLA ATMs. Maintain quality standards to achieve optimal levels of operation and KPI targets.
- Provide last mile support for service assurance of all business segments across TCL.
- Tracks and monitor network traffic and performance to ensure minimal interruption to transmission and/or network switches.
- Ensure adequate monitoring of various network aspects panning across different service and ensuring quick and appropriate resolution of network issues (remote as well as on-field).
- Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc.
- Lead implementation for any new network updates, Planned Activities and change Management. Corrects network and SOC problems effectively and in a timely manner.
- Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor network performance.
- Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services.
Tata Communications recruitment process
- Online Written test
- Group Discussion
- Technical Interview
- HR Interview
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How to apply for Tata Communications Off Campus Jobs 2023
Interested and eligible candidates can apply to the Tata Communications Recruitment 2023 through the given below link.
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