IBM Off Campus Jobs 2022 Freshers for Associate – Technical Engineer in Across India

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Responsibilities

• Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to Kyndryl Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
• Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers.
• Providing remote Infrastructure support delivery and performing problem cause analysis.
• Collaborating with fellow support colleagues and other internal organizations to provide superior customer service.
• Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
• Anticipating customer needs and effectively addressing concerns related to their issue or resolution.
• Providing direct technical assistance to customers via phone, email, and chat.

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Required Technical and Professional Expertise

• Fundamentals of IT
• Basic Concepts in Networking, Windows, Linux, Unix and other OS
• Basic Knowledge of concepts about databases
• Basic Knowledge of Z/Os and Operations Monitoring
• Fundamentals of SAN, Back-up and Restore Technology
• Fundamentals of Cloud and Cloud Computing

Preferred Technical and Professional Expertise

• We are looking for BE/Btech/ME/MTech/B.Sc/M.Sc/BCA/MCA/Diploma (computer/IT specialization only) students,2022 pass outs.
• 65% or 6.5 CGPA above are eligible to apply.
• All subjects will be considered including elective/optional subjects
• No current Backlogs