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Must-Have Skills:

• Incident Management

Job Responsibilities:

1. Requirement Analysis:

Understanding the functional aspects of the clients’ requirement2. Efficient Task Execution:

• Raise clarifications/issues/concerns regarding work output to the lead on time
•  Adherence to schedule/timelines.

•  Maintain effective working relationships (Interpersonal) with team members and supervisors.

•  Adhere to Organization policies and procedures.

•  Participate in project and organization initiatives led by the Delivery leadership.

•  Ensure appropriate classification and prioritization of tasks.

•  Comply with defined process during task execution.

•  Provide periodic task level updates as required.

3. Documentation:

a. Assisting in creating documentation about client-specific applications, project-specific processes and workflowsb. Creating application-specific reports Eg: SLA KPI reports, performance aspects:

number of transactions processed per day, no of successful transactions, etc4. Participation in Calls/Status reporting:

a. Participating in daily standup calls and weekly callsb. Participating in the creation of Weekly and Monthly reports to Clients.

5. Learning / Training:

• Understanding details of the quality processes and practices followed in the project from different sources
• Going through Project-specific documents and boot camps to learn about client application suites, technology stacks used in the client environment and client-specific processes and tools(like Quality Center, JIRA).

• Attend any Knowledge Transition sessions conducted within the project to gain proficiency in project-level knowledge.
• Completing the domain / technical / project relation training and certifications.